Customer Service Officer, NDIS
Job No:
ASA1374
Location:
Adelaide
- Full-time, Permanent
- Based at our Head Office in Hindmarsh
- Support people living with a disability to utilise their National Disability Insurance Scheme (NDIS) funding and access needed services
Who are we looking for?
We are seeking a passionate and enthusiastic individual who wants to make a difference in the lives of people living with a disability or mental illness. Using your outstanding communication and interpersonal skills you will engage with our customers through phone and email interactions and build relationships with them, their families or carers. You will utilise your sound understanding of the NDIS and disability services available, acting as the first point of contact for prospective customers enquiring about our NDIS Services or requesting information and support.
What can you expect to be doing?
- Facilitate the process of a prospective customer’s entry into AnglicareSA services by acting as the first point of contact for NDIS Services enquiries
- Deliver high-quality customer service by responding effectively and efficiently to customer enquiries to maximise outcomes for prospective customers, community members and staff
- Provide education about NDIS programs including disability, mental health and early learning assessment processes
- Build rapport and engage with customers, ensuring they are receiving the best package to suit their circumstance
- Develop and maintain an understanding of NDIS programs including Disability, Mental Health and Early Learning assessment processes, funding structures, advocacy and rights principles
What do you need to bring?
- Certificate III in either Call Centre Communications or Customer Services, or a minimum of 2 years experience in a call centre environment
- Demonstrated knowledge and experience within disability services and the NDIS
- Experience in a results-driven sales and customer service environment, with the ability to convert sales opportunities
- Previous experience in a frontline or call centre sales and customer service environment
- Ability to effectively liaise with a diverse range of internal and external clients
Who is AnglicareSA?
As SA’s largest social services provider, AnglicareSA makes a positive difference to the lives of more than 65,000 people each year. Our 1,800 staff and 580 volunteers support individuals, families and communities, responding to their immediate need and working with them to build capacity to restore and maintain dignity and control in their lives. Our services are broad, supporting people at every stage of life.
We believe in social justice, the equal worth of each citizen, equality of opportunity and the importance of strong communities. Together we change lives.
What can AnglicareSA offer me?
- Access to our fantastic salary packaging options – increase your take home pay by decreasing the amount of tax you pay
- Banking benefits, health care discounts, gym membership offers, paid parental leave, and much more
- A diverse and supportive team culture who have a focus on improving the lives of many
- In-house training and professional development opportunities to support your passion for growth and development
How to Apply:
Click here to view the Job Description
To apply please complete the questions below and attach your resume and cover letter
When applying, please ensure you address the demonstrable requirements/competencies in your covering letter
For further information please contact Jane Doyle on 0447 185 620
Applications close 9am, Tuesday 28 January 2020
AnglicareSA is an equal opportunity employer and is committed to providing a work environment free of discrimination and harassment. We encourage all suitably qualified candidates apply.
We are committed to the employment of Aboriginal and Torres Strait Islander peoples. Please contact our Aboriginal Services team on 8305 9237 to discuss joining AnglicareSA.